Engineering Timber Flooring Warranty

ENGINEERED TIMBER FLOORING WARRANTY 25-Year Surface Warranty Redoo Flooring warrants to the original purchaser that the surface coating will not wear through under normal conditions of wear and tear, for a period of twenty-five years from the date of purchase. Gloss reduction and scratches caused by regular traffic are not considered wear through and are not covered by this warranty. The warranty becomes effective on the date of purchase. Lifetime-Year Structural Warranty Redoo Flooringwarrants that, the product in its original manufactured condition to be free from defects in material and workmanship, including dimension, lamination and assembly.

1.01 The purchaser must provide proof of date of purchase, original purchase price and that he/she is the original purchaser.

1.02 Warranties are limited to the original purchaser, and may not be assigned or transferred. In the case where a builder makes the purchase, this warranty is limited to the owner of the floor 1year after the purchase date.

1.03 Redoo Flooring warrants to the original purchaser its products, in their original manufactured condition, to be free from manufacturing defects in milling, dimension, and grade for the lifetime of the floor.

1.04 A minimum of 10% of the total installed surface area must be affected for the warranty to apply.

1.05 Redoo Flooring must receive written notice within 30 days after discovery of any claimed defect or failure covered under this warranty.

1.06 Redoo Flooring must be given 14 days following notice to inspect the product to confirm any failure. Redoo Flooring or its representatives must be given the opportunity to inspect the floor prior to any repair or alteration.

1.07 Heavy objects and furniture such as bookcases, billiard tables or kitchen units should not be situated on any floating installation. This can lead to the floor failing to respond to contraction and expansion, which can cause squeaking, gapping and possible failure.

1.08 Structural integrity does not cover the normal expansion and contraction that wood floors may experience between boards at different times during the year.

1.09 If minor separations do occur, they are not covered by this warranty.

1.10 Cupping, delaminating or crowning due to excessive moisture or humidity is not covered by this warranty.

1.11 If a flooring product from Redoo Flooring should fail to meet the Terms of the Warranty, Redoo Flooring and the manufacturer, at its discretion, will either supply replacement of the defective product, or refund the purchase price of the defective product prorated over the remaining life of this limited warranty.

1.12 This warranty is exclusive. It covers the repair or replacement of defective materials only. It does not cover labour costs. Installation of the replacement products will be at the buyer’s expense. The above remedy is the customer’s only and is an exclusive remedy for claims under this warranty.

2.01 Redoo Flooring warrants to the original purchaser that the surface coating will not wear through under normal conditions of wear and tear, for a period of twenty-five years from the date of purchase.

2.02 The floor must be used under normal residential traffic conditions and all care and maintenance instructions provided by Redoo Floor must be followed for the warranty to be valid.

2.03 Gloss reduction and scratches caused by regular traffic are not considered wear through and are not covered by this warranty.

2.04 The warranty becomes effective on the date of purchase.

2.05 Use of other products not approved by Redoo Flooring may damage your floor and void your warranty.

3.01 Redoo Flooring warrants to the original purchaser that the surface coating will not wear through under normal conditions of wear and tear, for a period of twenty-five years from the date of purchase.

3.02 The floor must be used under normal Commercail traffic conditions and all care and maintenance instructions provided by Redoo Floor must be followed for the warranty to be valid.

3.03 Gloss reduction and scratches caused by regular traffic are not considered wear through and are not covered by this warranty.

3.04 The warranty becomes effective on the date of purchase.

3.05 Use of other products not approved by Redoo Flooring may damage your floor and void your warranty.

4.01 Your engineered timber floor is designed with low maintenance in mind. Follow these simple steps to achieve many years of enjoyment from

4.02 Sweep or vacuum as often as necessary to remove any loose dirt or grit.

4.03 Use protective mats at all exterior entrances. Do not use rubber-based mats as the rubber may leach into the timber.

4.04 Use felt protectors under heavy pieces of furniture.

4.05 Never slide or roll furniture or appliances across your floor. Protect the surface if using a trolley to move heavy objects.

4.06 Spiked heels or shoes in need of repair can severely damage your floor. In areas of excessive traffic and wear, make use of runners or area rugs.

4.07 Damp mop only – avoid excessive amounts of water. Steam mops must not be used. If a spill occurs, soak up the bulk liquid promptly.

4.08 Never use oil, soap, wax or other household products to clean your floor.

4.09 Keep animal nails trimmed.

4.10 Maintain relative humidity levels between 35% and 70%.

5.01 Redoo Engineered timber flooring is constructed from natural materials. Engineered timber is hygroscopic, which means it absorbs and expels moisture in response to climatic (temperature and humidity) and site conditions.

5.02 Engineered timber expands and contracts as moisture levels change and for this reason it is essential that the correct expansion allowance is used during installation – see Installation Guidelines.

5.03 There will be considerable expansion and contraction at different times of the year which will result in cupping, bumps and surface cracks.

5.04 When conditions are extremely wet or dry (such as periods of drought, flooding or long periods of wet weather) and/or rapid changes in humidity occur, the flooring may squeak, gap, cup, crown or display some surface checking. This is due to extreme expansion or contraction. These conditions are beyond our ability to control, and therefore Redoo Flooring stipulates that relative humidity where the flooring is installed must be maintained at an average between 30%-70% .

5.05 In order to achieve this, humidifiers/evaporative coolers may be required in very dry climates, and air conditioners may be required in very moist and humid areas. Failure to maintain relative humidity within these levels will void this warranty.

5.06 Inexpensive relative humidity meters are readily available from electronics retailers, and should be used where there are concerns over the site’s relative humidity levels.

5.07 Color & Grain Variation

1. a) Being manufactured from a natural material, colour/grain variations can occur between batches. Colour and appearance can also be affected by exposure to ultraviolet light and oxygen.
2. b) Redoo Flooring cannot be responsible for claims arising from flooring that possesses a greater range of grain/color variation than found in samples supplied by dealers.

5.08 Character Grade

1. a) Redoo Flooring collections are purposely selected as a character grade wood and as such, contains all the original defining uniqueness such as open knotholes, pits, worm holes, true craftsmanship hand-scraping and other naturally occurring elements of a character grade floor.
2. b) Clients purchase these collections flooring precisely for these defining characteristics in order to create a truly vintage look. We suggest allowing 5% waste for cross cutting and removal of cracks and end splits. Allow additional 5% if open knots will be cut out and not filled.

5.09 Manufacturing Defects

1. a) Redoo Flooring warrants hardwood flooring against manufacturing defects caused by improper milling, grading, and finishing. Damages caused by improper transportation, storage, and installation are not covered.
2. b) Redoo Flooring is liable only when the defective flooring exceeds 10% of the original hardwood flooring purchase order and will only repair or replace such defective material, excluding the cost of transportation, storage, and installation. Occasional defects in flooring from miss-milling or handling damage do occur.
3. c) During installation, occasional defects will be encountered including machining snipes, wanes, splits, and areas on the face that will not clean up. Simply crosscut out the defects and use the remaining sections to start or finish a row. If the installer discovers a reoccurring problem or determines the waste to be excessive, stop immediately and call the retailer to review the problem before proceeding.
4. d) Redoo Flooring will at its option, either send replacement flooring or credit the purchaser for that portion of flooring which fails to make grade. DO NOT install defective flooring. Flooring that has been installed is deemed to be acceptable.
5. e) Redoo Flooring shall not be responsible for costs associated with installing, finishing, and/or replacing of flooring installed with obvious defects.

The manufacturer’s warranty does not cover the following:

6.01 Indentations, scratches, damage caused by negligence or accident, water ingress, insects, animals, high-heeled or spiked shoes, urine and high traffic areas.

6.02 Unusual man-made or natural disasters, including leaking or broken plumbing, fire, flood, earthquake occur during or after installation.

6.03 Failure to follow the manufacturer’s written engineered timber floor installation instructions, including but not limited to failure to use approved adhesives, moisture barriers, and failure to follow Redoo Flooring maintenance products instructions.

6.04 Exposure to excessive heat, sunlight or improper humidity in the environment.

6.05 Improper maintenance, insufficient protection or misuse.

6.06 Where subfloor heating is used.

6.07 Improper alterations to the original manufactured product. Alterations, repairs reinstallation to the manufacturer’s original product will void any and all warranties.

6.08 Colour variation will occur from batch to batch. Samples displayed and or provided are indicative only and may not match the floor installed. Other variations may also occur such as weave variation during the manufacturing process. All variations are normal and are not considered defects.

6.09 Changes in colour or appearance due to full or partial exposure to sunlight, weather, ageing or refinishing.

6.10 Failure due to structural changes in the subfloor, settling of the building or an uneven subfloor that has not been adequately levelled (+/- 3mm over 3000mm).

6.11 Radiant Heat Systems

Not all Redoo Flooring are warranted to be installed over Radiant Heat Systems. Consult with your sales representative for more information if you want to use your floor as heating radiation.

6.12 Wet Areas

Redoo Engineered timber is not to be installed in bathrooms, saunas, laundries or any other area in which high levels of steam and or moisture are present.

Redoo Flooring will honour claims under this warranty, only if all of the following conditions are satisfied:

7.01 The terms of this warranty become valid upon final payment.

7.02 The use of floor care products other than those recommended by Redoo Flooring may damage flooring and void this warranty.

7.03 Warranty provisions extend to the original purchaser only. Inquiries regarding this warranty should be directed to the retail store where the original purchase was made. If the retailer is unable to satisfy your request, contact in writing the customer service department at Redoo Flooring.

7.04 Installation

1. a) Redoo engineered timber flooring must be installed in accordance with the manufacturer’s installation instructions. Relative humidity in the area of use must be maintained within a range of 35% to 70%.
2. b) At all times between purchase and installation, the flooring must be properly stored according to installation instructions.
3. c) Product thought to be defective by the installer should be returned to your dealer for inspection and possible replacement prior to installation.
4. d) Installation implies acceptance of the appearance-related claims, relating to features visible at purchase, once the products are installed.

7.05 Redoo Engineered timber flooring is intended for use in residential/commercial settings with light to normal traffic conditions. This statement of warranty is the only warranty, expressed or implied provided by Redoo Flooring for this product.

7.06 Except as stated herein, no other warranty, express or implied is provided, including any warranty of fitness for a particular purpose. No retailer, installer, dealer, distributor, agent or employee has authority to increase the scope or alter the terms or coverage of this warranty. No agreement to repair or replace shall in any event act to extend the period of coverage of any warranty provided.

7.07 Under no circumstances shall Redoo Flooring be liable or in any matter responsible for any claim, loss or damage arising from the purchase, use or inability to use its products or form of special, indirect, incidental, or consequential damages, including without limitation, lost profits, emotional, multiple, punitive or exemplary damages or attorney’s fees.

7.08 In no event shall Redoo Flooring be obliged to cover the costs of old or new materials other than Redoo brand product, and any warranty thereto is limited to the warranty, if any, provided by the original manufacturer.

7.09 In no event shall Redoo Flooring liability exceed the amount it actually received upon distribution for the defective materials at issue.

7.10 This warranty gives you specific legal rights and you may have other rights, which vary, from state to state. Some states do not allow the exclusion or limitation of implied warranties or incidental, consequential, emotional distress or punitive damages, and in such events, the exclusion or limitations set forth above shall be deemed altered to the least extent possible to be enforceable. Accordingly, some of the above limitations may not apply to you. To obtain service under this warranty, start with your dealer, or failing that, contact The Builder Store Pty Ltd.

7.11 The Warranty is provided in addition to any warranty or guarantee imposed by law which cannot be excluded and, in particular, the guarantees implied by the Competition and Consumer Act 2010. In no way does this guarantee seek to exclude or limit any right or remedy you have in law which cannot be excluded. However, to the extent that is permitted by law, any other warranties or guarantees are excluded.